Troubleshooting

If Hedy isn't capturing, transcribing, or summarizing correctly, start here: quick checks first, then links to the fix for your specific symptom.

Hedy requires recent iOS, iPadOS, macOS, Android, or Windows. Here's the minimum supported version for each platform and how to check yours.

If Hedy shows a permissions error on iPhone, iPad, or Android, this guide walks through granting Microphone and storage access and fixing common permission glitches.

Hedy on Mac needs Microphone and Screen Recording permissions. Here's what each one enables, how to grant them, and what to do when they reset after a macOS update.

If Hedy only transcribes your voice during Zoom, Teams, or Meet calls, system audio capture is missing. On Mac this is almost always a Screen Recording permission issue.

If your transcript ends mid-session, the usual causes are a phone call interrupting, battery optimization, or auto-pause. Identify which one and fix it.

If AirPods or another Bluetooth headset drops audio during a Hedy session, the first thing to do is confirm Bluetooth is the cause by switching to the built-in mic.

Hedy cannot record audio from phone calls on iPhone or Android. Here's why, and how to capture a phone conversation using a second device.

Transcripts full of errors usually trace to the audio environment, microphone choice, or language setting. Diagnose and fix each cause.

If your Hedy transcript is in a different language than what was spoken, the meeting language setting is wrong — or your speech recognition provider isn't auto-detecting.

If a Hedy session's summary won't generate, is stuck loading, or shows an error, here's how to retry, switch AI providers, and diagnose the cause.

If a session captured on your phone isn't showing on your Mac, check that Cloud Sync is on and both devices use the same Hedy account.

If sign-in fails, summaries don't generate, or sync hangs, a VPN, firewall, or corporate network is likely blocking Hedy. This allowlist fixes it.

If automatic suggestions appear in chat but not over your video call, your Mac or Windows notification settings are blocking them. Here's the fix for each platform.

If Hedy stops running in the background on iPhone, iPad, or Android, this guide covers the device settings that keep long sessions reliable.

If Whisper transcription is slow or shows 'No speech recognized' on Windows, force Hedy onto your dedicated GPU instead of integrated graphics.

Having trouble downloading or installing Hedy on Windows? This guide covers the most common issues and how to fix them.

If your antivirus software flags Hedy as a threat, blocks the download, or quarantines the app after installation, this guide will help you fix it....

If you see a "127.0.0.1 refused to connect" error in your browser after trying to sign in with Apple on Windows, this guide will help you resolve it.

If you see a "Storage issue" message when starting Hedy on Windows, this guide will help you fix it.