Troubleshooting

If Hedy isn't recording, transcribing, or summarizing correctly, start here. This guide walks through quick checks and links to the article matching your specific symptom.

Hedy requires recent iOS, iPadOS, macOS, Android, or Windows. Here's the minimum supported version for each platform and how to check yours.

If Hedy shows a permissions error on iPhone, iPad, or Android, this guide walks through granting Microphone and storage access and fixing common permission glitches.

Hedy on Mac needs Microphone and Screen Recording permissions. Here's what each one enables, how to grant them, and what to do when they reset after a macOS update.

If Hedy only transcribes your voice during Zoom, Teams, or Meet calls, system audio capture is missing. On Mac this is almost always a Screen Recording permission issue.

If a Hedy session was 45 minutes but the transcript ends at minute 12, the cause is usually a phone call interrupting, aggressive battery optimization, or auto-pause kicking in. Here's how to identify which.

If AirPods or another Bluetooth headset drops audio during a Hedy session, the first thing to do is confirm Bluetooth is the cause by switching to the built-in mic.

Hedy cannot record audio from phone calls on iPhone. Here's why, and how to capture a phone conversation using a second device.

If Hedy's transcripts are full of errors, the cause is usually audio environment, microphone choice, or the language setting — not the AI model. Here's how to diagnose and fix each.

If your Hedy transcript is in a different language than what was spoken, the meeting language setting is wrong — or your speech recognition provider isn't auto-detecting.

If a Hedy session's summary won't generate, is stuck loading, or shows an error, here's how to retry, switch AI providers, and diagnose the cause.

If a Hedy session recorded on your phone isn't showing up on your Mac (or vice versa), check that Cloud Sync is enabled on both devices and that they're signed in to the same Hedy account.

If Hedy can't reach the cloud — sign-in fails, summaries don't generate, or sync hangs — your VPN, firewall, or corporate network is likely blocking it. Here's the allowlist.

If Hedy's automatic suggestions appear in chat but not as notifications over your video call, your Mac or Windows notification settings are blocking them. Here's how to fix it on both platforms.

If Hedy stops running in the background on iPhone, iPad, or Android, this guide covers the device settings that keep long sessions reliable.

If Whisper transcription is slow or shows 'No speech recognized' on Windows, Hedy may be running on integrated graphics instead of your dedicated GPU. Here's how to force it onto the right GPU.

Having trouble downloading or installing Hedy on Windows? This guide covers the most common issues and how to fix them.

If your antivirus software flags Hedy as a threat, blocks the download, or quarantines the app after installation, this guide will help you fix it....

If you see a "127.0.0.1 refused to connect" error in your browser after trying to sign in with Apple on Windows, this guide will help you resolve it.

If you see a "Storage issue" message when starting Hedy on Windows, this guide will help you fix it.

How do I correct a license registered to the wrong account in Hedy AI?