Transfer a Hedy License to the Right Account

How do I correct a license registered to the wrong account in Hedy AI?

It is possible to address issues related to licenses registered to the wrong account in Hedy AI. This guide explains how to resolve these scenarios, either through self-service or with the help of customer support.

Common Scenarios

1. The license is on an account you can still open, and you sign in to it with an email address and password: You can change the address yourself in the app.

2. You sign in with Apple or Google, or you cannot get into the account at all: Customer support moves the license for you.

Step-by-Step Guidance

Scenario 1: You sign in with an email address and password

If you can still access the account where the license was incorrectly registered, follow these steps:

1. Log in to the Hedy AI application using the incorrect email address.

2. Open Settings and go to the Account tab.

3. Select Change Email, then enter the correct address and your current password.

4. Open the new inbox and click the verification link Hedy sends there. Your address changes only after you click it, so keep signing in with the old one until then.

5. Your license carries over on its own. It belongs to the account rather than to the email address on it, so there is nothing to re-register.

No Change Email button on the Account tab? Then the account has no password of its own, which is what happens when you created it with Sign in with Apple or with Google. There is nothing to change there, so use Scenario 2 instead.

Scenario 2: Apple or Google sign-in, or no access to the account

1. Gather the correct account information (e.g., the email address for the new account).

2. Contact Hedy AI customer support through our support chat, by emailing us at support@hedy.bot, or in-app support options.

3. Provide the necessary account details for verification and request a manual transfer of the license.

Final Notes

• Ensure that your new account details are accurate to prevent future issues.

• Manual transfers may take some time, as customer support will need to verify your request.

• Your sessions stay where they were created. A license moves between accounts; sessions do not. To bring them along, open the old account and go to Settings → Automation & Data → Advanced Export, choose All Sessions and the JSON format, and export everything as a single file. Then sign in to the new account and read that file back in under Import Data.

• A license is only ever active on one account. If you later sign back in to the old account and restore purchases there, the license moves back to it.

• If you need to change or cancel the plan itself rather than move it, see manage or cancel your Hedy subscription.

We hope this guide helps you resolve issues related to licenses assigned to the wrong account. For further assistance, don’t hesitate to reach out!