Pay for Hedy Team by invoice
Instead of paying by card, a Hedy Team owner can pay for a monthly or annual plan by invoice and bank transfer. You set it up in Plan & billing in Team admin at web.hedy.ai. Admins can see the billing details but can’t change them, and only the owner can issue an invoice.
Who can pay by invoice
Invoice billing is for monthly or annual plans of 5 to 200 seats. There’s no free trial with it. If you want to try Hedy Team first, card checkout still has the trial.
You can choose invoice billing when your team has no subscription yet, or when its previous subscription was canceled. A team that already pays by card can’t switch that subscription to invoice billing itself. Email support@hedy.bot and we’ll help.
Prices and currency
| EU billing country | Everywhere else | |
|---|---|---|
| Monthly | EUR 11.50 net per seat/month | USD 12.99 per seat/month |
| Annual | EUR 89.00 net per seat/year | USD 99.99 per seat/year |
Applicable tax is added to all of them. Your billing country decides the currency, not your language or where your data is stored. Paddle, our billing provider and the merchant of record, calculates the tax, and you see the exact amount before you issue the invoice.
Set up invoice billing
- In Team admin, open Plan & billing and select Pay by invoice.
- Choose Monthly or Annual.
- Enter the number of seats.
- Enter your billing details: legal company name, street address (a second line is optional), city, postal code, state or region, and country.
- Add your VAT ID if you have one. It’s optional. When you add one, Paddle has to validate it before the invoice can be issued.
- Select Review invoice. Check the company details, seats, billing interval, currency, subtotal, tax and total due. To change anything, select Edit details.
- Select Issue invoice.
Paddle emails the invoice, with bank-transfer instructions, to the owner’s account email. Payment is due 14 days after the invoice is issued. When you pay, use the bank details on the invoice and include its invoice reference in the transfer.
Your seats are ready as soon as Hedy confirms the issued invoice, so you can invite your team before the payment arrives. If it takes longer, select Refresh. Retrying the same invoice won’t create a second one.
Paddle sends the next invoice automatically when your plan renews, every month or every year, with the same 14-day payment terms. You can download past invoices any time with View invoices in Plan & billing.
To move a monthly invoice plan to annual billing, email support@hedy.bot and we’ll switch it for you. Plan & billing has a link for this.
Change the number of seats
- In Plan & billing, select Change seats.
- Set the new number of seats.
- Select Preview change to see the exact amount and currency.
- Select Update seats.
Adding seats creates a prorated invoice right away, payable within 14 days, and the new seats are available immediately. Removing seats takes effect now, and the unused time is credited on your next invoice. It isn’t refunded to your bank account.
You can’t go below 5 seats, or below the number of seats in use plus pending invitations. To go lower, first remove someone’s seat or cancel an invitation in People & seats.
If a payment is late
If your subscription payment becomes overdue, your team keeps Team access for 14 more days. Plan & billing shows the date access will lock, and every owner gets an email.
If the payment still hasn’t arrived after those 14 days, Team access is locked and owners get a second email. Members can’t use Team features until the invoice is paid. The owner can still open Plan & billing while access is locked. Pay the outstanding invoice using the bank instructions on it, or open View invoices to check the details. Team access comes back on its own once Paddle confirms the payment.
The same 14-day rule applies to teams that pay by card.
Cancel or ask about a refund
Cancel subscription in Plan & billing stops future renewals. Invoices that were already issued still need to be paid. For refunds, or anything about an invoice you’ve already received, email support@hedy.bot.
