Professional Use Guidelines

Different professional environments have unique privacy and security requirements. This guide helps you understand how to use Hedy appropriately in your specific context. For background on how Hedy handles your data, see the Data Privacy Overview.

General Professional Guidelines

Before using Hedy in any professional context:

Understand your industry’s privacy requirements
Obtain appropriate consent for recording
Configure privacy settings appropriately
Review sharing and retention policies

Healthcare Conversations

Hedy is built for patients and caregivers capturing their own appointments: understanding what the doctor said, remembering instructions, and preparing follow-up questions. It is not a clinical tool for practitioners documenting patient sessions, and it does not provide medical advice. Medical decisions stay with your healthcare provider.

If you use Hedy for your own visits, a few settings keep things private:

Tell your provider you are using a transcription tool, and follow your local recording and consent rules
Select local-only storage so sensitive transcripts stay on your device
Review AI-generated summaries against what you remember
Delete recordings once you no longer need them

For Hedy’s full compliance posture, including its HIPAA assessment, see the Trust Center at trust.hedy.ai.

Journalism

Best Practices:

Select local-only storage for sensitive sources
Regularly review and clean stored data
Disable automatic recap emails

Legal Professionals

Recommended Settings:

Select local-only storage for confidential conversations
Use matter-specific session contexts
Enforce appropriate retention periods by regularly deleting past sessions

Regulated Industries & Enterprise

Organizations with formal compliance requirements can access comprehensive documentation through our Trust Center:

GDPR: Full compliance documentation available now (DPA, SCCs, TIA, TOMs)
SOC 2 Type I: Independent examination of Hedy’s security controls completed in April 2026
HIPAA: Independent assessment completed in April 2026 as a Business Associate

Access the Trust Center at trust.hedy.ai or through App Settings in the Hedy app.

Recording Consent Requirements:

Understand local recording laws and consent requirements

Obtain and document consent

Display recording notifications

Maintain consent records

Respect withdrawal of consent

Getting Help

For specific guidance about using Hedy in your professional context:

Contact our support team
Review our compliance documentation
Access training resources
Join our professional Slack community