Join your team on Hedy

When your organization invites you to Hedy Team, you get an email titled “You’ve been invited to join {your organization} on Hedy”. Open the link, then create a Team account or join with the Hedy account you already have. Your organization pays for your seat, so there’s nothing to buy.

Create a new Team account

Open the link in the invitation email. It opens in your browser, even on a phone with Hedy installed. The page reads Join {organization} as Member (or as Admin).
Your invited email address is already filled in. Enter your Full name and a Password of at least 6 characters.
Select Create account.
Open the verification email and click the link. The invitation is accepted automatically once your email is verified.

If the page says your organization subscription is not active, ask your admin to check their Hedy Team plan.

Join with the Hedy account you already have

If the invitation went to an email address you already use with Hedy, you can bring that account into the team instead of creating a new one. Your Sessions, Topics, and settings come with it.

Open the link in the invitation email and select Already use Hedy? Sign in with your existing account.
Sign in the way you usually do.
On Join {organization} with your existing Hedy account?, check I understand this can’t be undone. and select Join {organization}.

Before you join:

Joining is permanent. The account can’t go back to being a personal account.
If you’re later removed from the team, the account is disabled, including the history from before you joined. Export anything you want to keep first: Settings → Automation & Data → Backup & Transfer → Export All Data.
Your Sessions and personal Topics stay private. Admins can’t see them, and nothing is shared unless you assign a Session to a team Topic.
Joining doesn’t cancel a personal subscription. Your organization now pays for your seat, so if you don’t need the subscription anymore, cancel it in the store you bought it from.
Your team’s Cloud Sync policy applies to the account from then on, including your earlier Sessions. See Hedy Team privacy and Cloud Sync.

If you’d rather keep personal conversations separate, ask your admin to invite a different address, such as your work email, and create a new Team account from that invitation.

Your account also has to be stored in the same data region as your team. If it isn’t, your admin sees a message when they invite you. In that case, export your data, delete your personal account, accept a new invitation, and import the file in the Hedy app on iPhone, iPad, Android, Mac, or Windows. Import isn’t available in the web app.

Download Hedy for iPhone, iPad, Android, Mac, or Windows, or open the web app at web.hedy.ai. Sign in with your Team account. If you joined with an existing account, sign in the same way as before.

Your plan shows as Hedy Team in Settings, with “Your organization provides Hedy Team access.” You get the same features as Hedy Pro.

Hedy says my account is locked

A locked screen tells you which of these applies:

Seat not assigned: your organization hasn’t given you a seat yet. Ask your admin to assign one.
Organization subscription inactive: the team’s plan has lapsed or been cancelled. Contact your admin.
Access removed: an admin removed you from the organization. Contact them if this is a mistake.

Once your admin fixes it, select Check again.

Work together in team Topics

Your organization can share Sessions through Team Topics. Nothing is shared unless you assign a Session to a team Topic yourself.

Can my admin see my sessions?

No. Admins see your email address, role, and whether you have a seat. They can’t open your Sessions, transcripts, notes, or personal Topics.

The exception is a Session you assign to a team Topic. Everyone on the team can read that one, including admins, the same way any teammate can. More on what your organization controls is in Hedy Team privacy and Cloud Sync.